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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12066
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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How do I connect my mobile to a new wireless router, please?

Customer Question

How do I connect my mobile to a new wireless router, please? how do I connect my mobile to a new wireless router please. how do I connect my mobile to a new wireless router, please. Thanks, hilary
JA: Are you able to connect using an ethernet cable?
Customer: no, sorry
JA: Which lights are colored and/or blinking on your router?
Customer: power, broadband, internet and wireless are green. Was flashing red and has been for 4/5 minutes.
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Was light just gone off
Submitted: 17 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 17 days ago.

Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

What is the model of your mobile phone?

Customer: replied 17 days ago.
Sony Xperia xa1
Expert:  *ElectronicsTech replied 17 days ago.
  • Go to the Start screen.
  • Choose Apps.
  • Choose Settings.
  • Choose Wi-Fi.
  • Enable Wi-Fi.
  • All available wireless networks within range of your Sony Xperia XA1 are listed.
  • Choose the network to which you want to connect.
  • If the network is not listed, make sure that the network is enabled and within the range of the Sony Xperia XA1.
  • enter the password ***** choose CONNECT.
Customer: replied 17 days ago.
What



Thanks but I do not know the password. Is there any way I can set a new one?
Expert:  *ElectronicsTech replied 17 days ago.

What is the name of your internet provider?

Customer: replied 17 days ago.
Received your text thanks.
Expert:  *ElectronicsTech replied 17 days ago.

What is the name of your internet provider(company name)xfinity, charter, etc....?

Expert:  *ElectronicsTech replied 17 days ago.

follow these steps please>

There are various ways to retrieve your WiFi network name and password, depending on the type of equipment you have and your internet provider(company name)xfinity, charter, etc...

There are several places to find your network name and password:

On a label on your router or modem-router combo (gateway).

If you never changed your default network name and password, they might be on a label on the bottom of your router or gateway.

Also, check your installation paperwork. The information might be recorded there.

  • Go to the Start screen.
  • Choose Apps.
  • Choose Settings.
  • Choose Wi-Fi.
  • Enable Wi-Fi.
  • All available wireless networks within range of your Sony Xperia XA1 are listed.
  • Choose the network to which you want to connect.
  • If the network is not listed, make sure that the network is enabled and within the range of the Sony Xperia XA1.
  • enter the password and choose CONNECT.