Yesterday my windows live mail jammed up showed an error

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To reinstall windows live go to start, control panel, uninstall a program, then under windows features you can enable i there again to install it.

Let me know please how you go.

Thank you

On the left of the window there.

ok, then download and install it from my link below please

https://files.downloadnow.com/s/software/15/88/69/75/wlsetup-all.exe?token=1581705191_30e39e6b19c80e161e7ddb662d1445b9&fileName=wlsetup-all.exe

No you do not, you can skip it.

No you skip that and add your email account in live please via File, email

File in windows live please, or the down arrow top left if you do not see it.

Right click the icon and choose run as administrator please.

not normally, did you add the email account yet?

Restart your computer and try to open it please.

yes, then try to open it

I want to do a system restore please which does not touch your files but returns the drivers before the issue

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete, it can take up to an hour, but it will complete or error if it fails.

Once it has completed, tell me if it now functions correctly please

You should see a check box for more restore dates to be shown. But you need to let it now complete.

yes please

its ok, try to install Windows live again please.

this is the link here

https://files.downloadnow.com/s/software/15/88/69/75/wlsetup-all.exe?token=1581705191_30e39e6b19c80e161e7ddb662d1445b9&fileName=wlsetup-all.exe

Try to restart now please.

ok, than do the following please

Click start, type in CMD and right click on command prompt and select run as administrator

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me if it opens please.

ok, is it now functioning?

ok, we will need to either reinstall windows or you could use a free alternative Thunderbird which you can get here

https://www.thunderbird.net/

No it is a different program

Using thunderbird for you would be

Thank you

Thanks

It depends where they were stored, you will see when you add the account.

ok, these are all the emails available, even with windows mail working you still would not have had them sorry.

They only check for viruses not issues like this, which is why backups are always important.