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I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Sorry I do not understand your reply, did you see my instructions for you to do?
If you put the old one back in, does it recognize that one?
My last question to you was
I am waiting for an answer from you on this please.