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Richard, Engineer
Category: Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
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Our phone KX-TG6721E has become locked. How do I unlock the

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our phone KX-TG6721E has become locked . How do I unlock the handset ?
JA: When were you last able to use your KX-TG6721E?
Customer: First thing this morning
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Phone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: It is not a smart phone just an ordinary mobile handset.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

Richard and other Electronics Specialists are ready to help you
Customer: replied 5 months ago.
phone now working - thank you
Customer: replied 5 months ago.
Phone is now OK