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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65763
Experience:  Electronics Engineer
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Can i speak with some on the phone please, Samsung galaxy

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can i speak with some on the phone please
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung galaxy s8
JA: How long has this been going on with your Galaxy? What have you tried so far?
Customer: 18 months
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: the screen is completely black ive tried all the troubleshooting instrcutions on the web its not working for me every five seconds a blue light flashes, vibrates but will not turn on

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone.

Let me know the results please

Thank you

Richard and 3 other Electronics Specialists are ready to help you
Customer: replied 6 months ago.
Don’t have the charger I am at my mums office
Thus is my mums mobile
Can I not speak with you on the phone?