How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 7507
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
Type Your Electronics Question Here...
michelleclive is online now

I have an Epson 6100 printer.I have just had to change the

This answer was rated:

I have an Epson 6100 printer.I have just had to change the router.How do I connect the printer to it?
JA: How are you connecting to your 6100: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: When I bought the printer-maybe a year or more ago.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos

michelleclive and other Electronics Specialists are ready to help you
Customer: replied 7 months ago.
I am awaiting your call

i ma somehow unable to get connected on phone

would you like me to remote connect on computer and help you with this?

Customer: replied 7 months ago.
Cannot understand why you cannot phone me .Can you try again,or alternatively fix the connection by remote connect.

Click on the link to start th remote session

problem resolved via phone assistance