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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 7175
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have an Epson 6100 printer.I have just had to change the

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I have an Epson 6100 printer.I have just had to change the router.How do I connect the printer to it?
JA: How are you connecting to your 6100: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: When I bought the printer-maybe a year or more ago.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No

Hi my name is Michelle and I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.


What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos

 

michelleclive and other Electronics Specialists are ready to help you
Customer: replied 10 days ago.
I am awaiting your call

i ma somehow unable to get connected on phone

would you like me to remote connect on computer and help you with this?

Customer: replied 10 days ago.
Cannot understand why you cannot phone me .Can you try again,or alternatively fix the connection by remote connect.

Click on the link to start th remote session

 

https://join.zoho.com/236717713

problem resolved via phone assistance