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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 7507
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have an Epson 6100 printer.I have just had to change the

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I have an Epson 6100 printer.I have just had to change the router.How do I connect the printer to it?
JA: How are you connecting to your 6100: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: When I bought the printer-maybe a year or more ago.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos

michelleclive and other Electronics Specialists are ready to help you
Customer: replied 7 months ago.
I am awaiting your call

i ma somehow unable to get connected on phone

would you like me to remote connect on computer and help you with this?

Customer: replied 7 months ago.
Cannot understand why you cannot phone me .Can you try again,or alternatively fix the connection by remote connect.

Click on the link to start th remote session

https://join.zoho.com/236717713

problem resolved via phone assistance