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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 7156
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My mobile has a cracked screen which is not a problem

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my mobile has a cracked screen which is not a problem however it got water in yesterday and is not now showing a screen icon
JA: What device has a bad screen?
Customer: samsung mobile j320016GOL got wet yesterday
JA: How long have you had your J320016GOL?
Customer: since august 20016
JA: What have you tried so far with your Samsung product?
Customer: placing in a warn pplace and putting in rice also charged all night
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: it makes a sound when i charge it and goes to voicemail when i call

Hi my name is Michelle and I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.


How old is the phone?

Customer: replied 3 days ago.
bought in august 20016
Customer: replied 3 days ago.
i canot take calls my phone is not working

a cracked screen could still operate but water penetration could mean damage to the internal mainboard chip of the phone

I would not recommend to power on the phone as it can short and damage further components

since it does indicate with a sound when its put on charging, but going to voice mail means that the sim network is not established on the phone

I would recommend getting it repaired at a service center

you can find an authorized Samsung service center at below link:

https://www.samsung.com/uk/support/service-centre/

 

Customer: replied 3 days ago.
okay

thanks for trying the service

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