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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26353
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My daughter is 8 years old and away with her grandparents

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My daughter is 8 years old and away with her grandparents and her tablet! I have a family link that manages her screen time! However her tablet for some reason is showing the wrong time and has locked! We have tried the family parental access code to try and unlock it but it says incorrect code! I am unsure if she has WiFi where she is! Is there any way for her to unlock the tablet?
JA: When did you last change the password ***** passcode to your device?
Customer: About two weeks ago I believe
JA: Is there a Gmail address linked to your device?
Customer: Yes***@******.***
JA: Anything else you want the Android Expert to know before I connect you?
Customer: No

Hi! My name is***** am the expert who will be assisting you today.

Pete and other Electronics Specialists are ready to help you
Customer: replied 5 months ago.
Thank you
Customer: replied 5 months ago.
Please cancel call
Customer: replied 5 months ago.
I would rather talk by text

Ok, we can cancel the call and continue here by text.

What is the make and model number of the tablet?

Customer: replied 5 months ago.
It is a Samsung Tab a10

To recover the Samsung tablet, try the following:

Go to https://findmymobile.samsung.com/Log in with the same Samsung account used on your locked device. It may take a few seconds for Find My Mobile to locate your device.Once your device has been located, click Unlock, and then click Unlock again. Enter your Samsung account password, and then click Next to finish.Doing this will reset the Lock screen security. --------------Please let me know if you have any further questions on this topic and I'll be happy to help.Have a good weekend,Pete.