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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 62096
Experience:  Electronics Engineer
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Picture fault, 2 black lines at the side of TV, Picture

Customer Question

Picture fault, 2 black lines at the side of TV
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: Picture fault , 2 black lines at side of TV
JA: Was there a power outage recently?
Customer: Not that I no of
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Electronics
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 18 days ago.
No only SKY box
Expert:  Richard replied 18 days ago.

I do not understand your reply, can you please elaborate?

Customer: replied 18 days ago.
Only cable going into tv is sky cable.
Expert:  Richard replied 18 days ago.

Ok thanks

Did you do the instructions I gave you?

Customer: replied 18 days ago.
Still the same black lines,
Expert:  Richard replied 18 days ago.

If you press the menu button on the remote for the TV, do the lines go through the menu?

Customer: replied 18 days ago.
Black lines still there.
Expert:  Richard replied 18 days ago.

I am sorry to hear that.

 

It is the internal Tcon board or Panel that has faulted.

 

I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

 

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

 

Thank you