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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 61689
Experience:  Electronics Engineer
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Bought a frame tv 43” and the remotes do not work. I am not

Customer Question

Hi, bought a frame tv 43” and the remotes do not work. I am not very tech minded. The television will not switch off
JA: What is the model of your TV?
Customer: Frame 43”
JA: What menu options can you access, if any?
Customer: Qled
JA: Anything else you want the TV Expert to know before I connect you?
Customer: The sky box remote only changes channel and the sound is operated by my Apple TV remote. The two Samsung remotes do not work
Submitted: 8 days ago.
Category: Electronics
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 days ago.
None
Expert:  Richard replied 8 days ago.

It seems you missed the instructions I gave you, no problem, I will repeat them again below.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 days ago.
I am totally confused
Expert:  Richard replied 8 days ago.

Which part of my instructions confuse you?

Customer: replied 8 days ago.
No hdmi signal
Customer: replied 8 days ago.
The remotes are not working
Customer: replied 8 days ago.
Can you please call me
Customer: replied 8 days ago.
The thing does not switch off
Customer: replied 8 days ago.
No signal
Customer: replied 8 days ago.
Is anybody there
Expert:  Richard replied 8 days ago.

 

It seems you missed the instructions I gave you, no problem, I will repeat them again below.Can you please remove the power to the TV (so unplug it from the power socket).Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.Let me know the results please
Customer: replied 8 days ago.
Hi
Customer: replied 8 days ago.
Done it
Customer: replied 8 days ago.
I ain’t done it
Expert:  Richard replied 8 days ago.

Thanks, now wait out the 10 minutes.

Expert:  Richard replied 8 days ago.

Ok confused sorry, as you said you did then did not do it.

Customer: replied 8 days ago.
Richard?
Expert:  Richard replied 8 days ago.

Yes?

Customer: replied 8 days ago.
This
Expert:  Richard replied 8 days ago.

Can you please do the instructions I have been giving you?

I repeated them and you replied done it then aint done it, so I am confused here what you are now doing sorry.

Customer: replied 8 days ago.
I switched everything off . And it all came back on the exact same way. Nothing has changed
Expert:  Richard replied 8 days ago.

Now replace the batters in the TV remote and try increasing the volume and see if it responds.

Customer: replied 8 days ago.
My sky remote does not work the sound. The Samsung remotes do nothing . And th
Expert:  Richard replied 8 days ago.

 

Now replace the batters in the TV remote and try increasing the volume and see if it responds.

Customer: replied 8 days ago.
This is a mess. I have no idea what is happening
Customer: replied 8 days ago.
The television is not doing as it should
Customer: replied 8 days ago.
Why can I not speak to someone on the phone
Customer: replied 8 days ago.
The thing will not switch on with the Samsung remotes
Expert:  Richard replied 8 days ago.

Please take a minute and more carefully read my messages, as you are skipping this which leads to your confusion.

My last message which I repeated was

Now replace the batters in the TV remote and try increasing the volume and see if it responds.

Customer: replied 8 days ago.
Done.
Expert:  Richard replied 8 days ago.

and the results?

Customer: replied 8 days ago.
It comes up hdmi 2 no signal
Expert:  Richard replied 8 days ago.

Now press the input button on the remote for the TV till you get a picture please

Customer: replied 8 days ago.
I have paid already
Expert:  Richard replied 8 days ago.

I did not ask about payment

 

Please take a minute and more carefully read my messages, as you are skipping this which leads to your confusion.

 

I repeat

 

 

Now press the input button on the remote for the TV till you get a picture please

Customer: replied 8 days ago.
I think I got it. Thanks buy I now have to rush out.
Customer: replied 8 days ago.
Thank you I am so untech
Customer: replied 8 days ago.
I may have to get back
Expert:  Richard replied 8 days ago.

You are welcome.