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Hi! My name is Pete. I am the expert who will be assisting you today.
The Sky Essentials package includes freesat channels: https://www.sky.com/shop/essentials
Did you receive a viewing card and is it inserted into your Sky box?
What message do you see when you try to go to a freesat channel, e.g. BBC1?
Can you see any Sky channels at all?
What is the model number of your Sky box?
Is the TV set to the correct input for your Sky box?
Can you attach a photo of the message you are seeing on the screen?
I haven't received the photo.
Please attach the photo here using the Attach Item button in the reply box.
There are no photos attached to your question page.
Have you tried attaching the photo to your question page in the reply box?
Yes, received thanks.
The message indicates that there is a problem with your account. It may be that your payment method did not go through, or some other problem.
To resolve it, you will need to call 0800 759 1476. Try calling early in the morning, just after 8.45am to get to the front of the queue.
Yes, these really are exceptional times.