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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 61870
Experience:  Electronics Engineer
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Why when trying receive a video call the answer button does

Customer Question

Why when trying receive a video call the answer button does not work
JA: What's the brand and model of your product?
Customer: Samsung 420e
JA: What have you tried so far with your Samsung product?
Customer: tried swiping the screen
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Electronics
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it now functions.
Thank you

Customer: replied 12 days ago.
it won;t switch off
Expert:  Richard replied 12 days ago.

Did the menu show up?

Customer: replied 12 days ago.
yes so i pressed the safw switch off
Expert:  Richard replied 12 days ago.

and it would not respond?

Customer: replied 12 days ago.
yes it closed down completely so switched on again
Expert:  Richard replied 12 days ago.

ok, glad it switched off, tell me how it now functions please

Customer: replied 12 days ago.
sorry I have to go will be back soon
Expert:  Richard replied 12 days ago.

Thank you

Customer: replied 12 days ago.
Thank you for your help. i have had the problem fixed
Expert:  Richard replied 12 days ago.

You are welcome.