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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me how it now functions.Thank you
Did the menu show up?
and it would not respond?
ok, glad it switched off, tell me how it now functions please
You are welcome.