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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please remove the power to the base unit and the batteries from the handsetThen wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.Please let me know the resultsThank you
Who is your phone provider?
Can you please remove the power to the virgin box (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the virgin box, turn it on and tell me please if it is now operating correctly.
Let me know the results please
All the best.