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Richard, Engineer
Category: Electronics
Satisfied Customers: 61989
Experience:  Electronics Engineer
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My i pad ModelA139S will not open. When I press the main

Customer Question

My i pad ModelA139S will not open. When I press the main switch the normal message withh BBC news and Slide to unlock appears but the Slide to unlock will not work. How do I get into it, please.
JA: Just to clarify, what device or product are you trying to access?
Customer: i pad Model A139S
JA: How long have you had your A139S?
Customer: About 5 years
JA: What have you tried so far with your Apple product?
Customer: Only the normal start up routine
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No thank you
Submitted: 15 days ago.
Category: Electronics
Expert:  Richard replied 15 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please hold the home and power buttons on the iPad until you see the apple logo then release.

Let the iPad restart and tell me how it then functions plese.

Thank you