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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65762
Experience:  Electronics Engineer
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I have a canon pixma mg4250 series and it is not connecting

Customer Question

Hi, I have a canon pixma mg4250 series and it is not connecting to my apple lap top. can you please advise, we’re struggling with the wireless connection?
JA: How are you connecting to your Pixma: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: a while ago!ithink you’ve hit the nail on the head! It’s never worked so I need it urgentas I’m working from home and my son is too!
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: thats it, I just need the printer to work, thanks so much,
Submitted: 4 months ago.
Category: Electronics
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
Hi, we’ve unplugged it about 5 mins ago
Expert:  Richard replied 4 months ago.

Thank you

Customer: replied 4 months ago.
We’ve plugged it back in
Expert:  Richard replied 4 months ago.

Thanks

Customer: replied 4 months ago.
What shall we do next.? Will you call?
Expert:  Richard replied 4 months ago.

The instructions I gave you

Wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
Lights on, not printing. States the printer is not connected
Expert:  Richard replied 4 months ago.

Can other computers print to it?

Customer: replied 4 months ago.
Any view?
Expert:  Richard replied 4 months ago.

I do not understand sorry

I asked

"Can other computers print to it?"

But your reply of "Any view?"

Is not clear sorry

Customer: replied 4 months ago.
Hi, it is now going through the motions but once the paper goes through, is blank?
Customer: replied 4 months ago.
Feels like we’re nearly there as the printer is connected but why is it not now printing?
Expert:  Richard replied 4 months ago.

Restart the computer and try to print please