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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 62107
Experience:  Electronics Engineer
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My Js is ringing off as soon as I have dialed the numer I

Customer Question

Hi ***** is ringing off as soon as I have dialed the numer I want, but it does appear to ring when called
JA: What's the brand and model of your product?
Customer: Samsung J3 2017
JA: What Operating System (OS) are you running on your Galaxy?
Customer: Android
JA: How long has this been going on with your Galaxy? What have you tried so far?
Customer: First thing this morning. appears to have internet ok
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I am with EE
Submitted: 18 days ago.
Category: Electronics
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it now functions.
Thank you

Customer: replied 18 days ago.
done that appeared to function normally
Customer: replied 18 days ago.
no thank you
Customer: replied 18 days ago.
but it still doesn't work when trying to make a call
Customer: replied 18 days ago.
Are you still helping me on this initial problem
Expert:  Richard replied 18 days ago.

When you say ringing off, what exactly do you hear?

Does it disconnect?

Customer: replied 18 days ago.
Simply a click and then breaks off
Expert:  Richard replied 18 days ago.

What happens if someone tries to call you?

Customer: replied 18 days ago.
Well it just worked for the first time with my own landline after v arious calls that did not work
Expert:  Richard replied 18 days ago.

ok, so now working again?

Customer: replied 18 days ago.
Good in that attentive etc. but it seemed to rectify itself, though the idea to simply turn power off and on again may have done the trick, though the phone did not work until a while after that. Thank you anyway, but no more payments please.
Expert:  Richard replied 18 days ago.

You are welcome.