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Richard, Engineer
Category: Electronics
Satisfied Customers: 65727
Experience:  Electronics Engineer
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Not sure it is an electronic trying to create an account on

Customer Question

not sure it is an electronic trying to create an account on my Samsung tv
JA: What Samsung model do you have? How old is it?
Customer: not sure because I use my television as a monitor for my computer just over a year old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no menu works just trying to create an account but it is not giving the option to reset my pass word think it is not recognising my email
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I think as I have a Samsung phone they should have my e-mail
Submitted: 4 months ago.
Category: Electronics
Expert:  Richard replied 4 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

You can create a Samsung account on your computer here

Then use this account on the TV.

Let me know how you go please

Thank you