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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please remove the power to the base unit and the batteries from the handsetThen wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.Please let me know the resultsThank you
you can ignore it please
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Please ignore it and reply here to my last instructions I sent you please
yes, it can take up to an hour to charge.
yes it is ok
It can be the batteries, but it should now be enough to try to make a call please.
Who is your phone provider?
Remove the power to the plusnet box the phone connects to.
Wait 5 minutes.
Connect the power and try to make a call.
Let me know how you go please
ok, you will then need to please call plusnet on 0345 140 0200
And have them run a line check on your service.
Let me know how you go please.
I am sorry to hear that.
It is the phone system that has faulted.
I am really sorry about this and you are going to have to return the phones to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Thats a battery issue but not the cause of this problem.
You are most welcome