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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65726
Experience:  Electronics Engineer
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My Land line is not working even though I still have wifi, I

Customer Question

My Land line is not working even though I still have wifi
JA: Are you able to connect using an ethernet cable?
Customer: I haven`t tried, I had difficulty using that for the I player, will try now and get back if it doesnt work Thankyou
JA: Which lights are colored and/or blinking on your router?
Customer: All of them except the Ethernet one
JA: Anything else you want the Network Expert to know before I connect you?
Customer: The ethernet cable end doesnt fit into the phone
Submitted: 4 months ago.
Category: Electronics
Expert:  Richard replied 4 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the modem the phone connects to for a signal (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
Is the modem the bit with ADSL Filter written on it? I disconnected another attached bit that the phone goes into
Expert:  Richard replied 4 months ago.

do all devices you see to be sure please

Customer: replied 4 months ago.
I still have no connection I`m Afraid
Expert:  Richard replied 4 months ago.

Who is your phone provider?

Customer: replied 4 months ago.
Plusnet
Expert:  Richard replied 4 months ago.

Ok, it points to the line as the issue, please call them on 0345(###) ###-####to run the line check as the issue will lie here.

Let me know how you go please

Customer: replied 4 months ago.
Can I email them? I only have £10 on the mobile and they take ages to answer. I`m 74 and live in the country
Expert:  Richard replied 4 months ago.

All contact methods you can see here

https://www.plus.net/home-broadband/contact/

Customer: replied 4 months ago.
Thankyou
Expert:  Richard replied 4 months ago.

You are welcome