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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the modem the phone connects to for a signal (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if it is now operating correctly.
Let me know the results please
do all devices you see to be sure please
Who is your phone provider?
Ok, it points to the line as the issue, please call them on 0345 140 0200 to run the line check as the issue will lie here.
Let me know how you go please
All contact methods you can see here
You are welcome