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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 61724
Experience:  Electronics Engineer
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I cant get books delivered to my Kindle It is my Kindle in

Customer Question

I cant get books delivered to my Kindle It is my Kindle in my wifes name
JA: How long have you had your Kindle?
Customer: 3 Years
JA: What have you tried so far with your Amazon product?
Customer: I don't think it likes passwords and two names
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: This kindle is not a touch screen
Submitted: 10 days ago.
Category: Electronics
Expert:  Richard replied 10 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and access the books.

Let me know the results please

Thank you