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Richard, Engineer
Category: Electronics
Satisfied Customers: 61687
Experience:  Electronics Engineer
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I have followed the instructions to reset my remote but it

Customer Question

I have followed the instructions to reset my remote but it is still not working
JA: What's the brand and model of your product?
Customer: Roku
JA: What Roku model do you have?
Customer: I can’t remember
JA: What have you tried so far with your Roku media player?
Customer: All the instructions that reset has online.I have unplugged from the wall together with my television and internet and then reconnected after a while
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Electronics
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please replace the batteries in the remote and tell me if the remote then functions.

Let me know the results.

Thank you