How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson,
Category: Electronics
Satisfied Customers: 8585
Experience:  Training and Development at Scientifically Speaking
Type Your Electronics Question Here...
Justin Johnson is online now

I have an iPad with iOS 9.3.5. I need to be able to order

Customer Question

I have an iPad with iOS 9.3.5 . I need to be able to order prescriptions on line in order for them to be delivered to my local pharmacy and hopefully to my home, but it appears that I need to install iOS 10 in order to register with an NHS service provider, I have tried for hours going down the list of nearly 20 but can't do it. I am over 70 years of age my iPad works well other than this what can I do as I should be 'self-isolating'. Thank you
JA: How long have you had your iPad?
Customer: 8 years maybe.
JA: What have you tried so far with your Apple product?
Customer: going through Apple Store and Google they say either not compatible with device or I need iOS 10.
JA: What kind of Apple device do you have? What version of iOS are you running?
Customer: an iPad and the iOS is 9.2.3
JA: How long has this been going on with your iPad? What have you tried so far?
Customer: sorry iOS is 9.3.5
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no just keep it simple please!
Submitted: 11 days ago.
Category: Electronics
Expert:  Justin Johnson replied 11 days ago.

Hi, I am Justin. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

Expert:  Justin Johnson replied 11 days ago.

It is like that your iPad is to old to install the newer OS. If you can give me your serial from Settings -> General -> About I can confirm.


Please let me know if you need any help in this or would like to switch to Secure Remote Assistance for live technical assistance on your device.

Customer: replied 11 days ago.
The serial number is DMPJ6DD1DJ8T.
Expert:  Justin Johnson replied 11 days ago.

This is a 3rd Gen iPad and it cannot be upgraded. I am sorry.

Customer: replied 11 days ago.
Thank you.
Expert:  Justin Johnson replied 11 days ago.

You're welcome.