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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me how it now functions.Thank you
Thanks, let me know the results please
I am not able to call for this sorry, please let me know how you go with the instructions I gave you.
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