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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 61870
Experience:  Electronics Engineer
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I have sound on my JVC smart TV but no picture, No just the

Customer Question

I have sound on my JVC smart TV but no picture
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your JVC TV?
Customer: No just the arial
JA: Was there a power outage recently?
Customer: No,
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Electronics
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 12 days ago.
I've already tried that
Expert:  Richard replied 12 days ago.

Please tell me what else you have already tried.

Customer: replied 12 days ago.
Removing the arial and reinserting it. The sound works on all channels so it's picking up reception, just no visuals not even menu listings
Expert:  Richard replied 12 days ago.

If you connect a different device such as a blu ray box, do you get a picture from that?

Customer: replied 12 days ago.
I don't have anything like that, I just have the TV but I've tried to play a DVD and I can see an outline of the images
Expert:  Richard replied 12 days ago.

I am sorry to hear that.

 

It is the internal invertor for the backlight that has faulted.

 

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

 

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

 

Thank you

 

Customer: replied 12 days ago.
Thanks for your help
Expert:  Richard replied 12 days ago.

You are welcome.