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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the modem the phone connects to or a signal (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Ok, let me know when you can please.
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Who is your internet provider?
Can you please call them on 03337591850 and have them run a check on your line.
Let me know how you go please
You are welcome and all the best