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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 61996
Experience:  Electronics Engineer
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Phone was dropped, no damage to the outside, but unable to

Customer Question

Hi phone was dropped, no damage to the outside, but unable to restart, when connect to the wi-fi it asked for wi-fi password, ended with get package , tried to reconnect all attempts led to failure.
JA: Does your network appear in the Wi-Fi list on your phone?
Customer: Yes
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: Yea tv, phone , etc
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Been unable to connect since it was dropped
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it now functions.
Thank you

Customer: replied 16 days ago.
Nothing, screen is blank,
Expert:  Richard replied 16 days ago.

nothing shows on the screen at all now?