My name is Randy, I am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Follow theses steps please>
Firstly, try resetting your sky box with a simple reboot. To do this switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router). Ensure that the lights on your box has completely disappeared this is s signal the box has no power. Leave the box for a couple of minutes then turn the box back on at the mains. If the reboot was successful the light on your Sky Box will be green and the Sky Welcome channel will appear on screen.
Update the software on your box
If resetting your box didn't work, try updating the software on your box:
- Press the standby button on your remote, then turn your box off at the mains.
- Press and hold the backup button on your box.
- While still holding the backup button, switch your box back on at the mains.
- Keep pressing and holding the backup button for up to 30 seconds, until you see all four lights on the front panel turn on, then release.
If the lights don't appear, you may need to schedule an engineer visit to have your box repaired.
If the lights do appear, go to the next steps.
Your box should now be in download mode, which can take between 5 to 10 minutes to complete. Don't turn off your box or try to watch TV while the box is in download mode. You may see an on-screen message saying "Updating System Software" when you switch on your TV.
Once the download is done, the box will switch to standby. Wait 3 minutes. then press sky on your remote to turn your box back on.
Check the Service Status page
The Service Status page will be able to tell you if there are any outages in your area. Sign in with your Sky iD and you’ll find all the information you need.
Check your Sky remote
If the signal strength from your Sky remote isn’t strong enough, the batteries could need replacing. If you’ve reset the box but your still seeing problems it could be an issue with your remote.
Check the weather
If your Sky TV is not working because of bad weather, this is because wind, rain, or other conditions will be affecting your TV’s satellite signal. Wait for the bad weather to pass. In the meantime, you can still enjoy your favourite shows on Sky Go, on demand or watch any recordings you’ve saved to your Planner.