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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My emails are stuck at 10th march. I can see them on my

Customer Question

My emails are stuck at 10th march . I can see them on my apple I phone but not my l pad
JA: When did you last charge your Apple phone?
Customer: My emails are stuck on my iPad at 10th March but I can see them on my iphone
JA: Have you tried a force reboot (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?
Customer: That did not. Work
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 18 days ago.
  • Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Try signing out of the email account on the iPad and then sign back in.

Customer: replied 18 days ago.
How do I do that
Expert:  *ElectronicsTech replied 18 days ago.

what is the email account?

Customer: replied 18 days ago.
Not sure how to sign out of emails
Customer: replied 18 days ago.
Expert:  *ElectronicsTech replied 18 days ago.

Try and reenter your BT password ***** the iPad.

To change the outgoing mail password ***** have to go into Settings; then scroll down to Mail, Contacts, Calendars.

From there select your BT Internet account and select the account where it is listed under IMAP.

You will find the details for the account and can change the password ***** the Incoming Mail Server there, but the Outgoing mail server simply shows SMTP and mail.btinternet.com.

If you tap on the Outgoing mail server it shows that it is 'on'. You have to tap on that Primary Server in order to find where the Outgoing password ***** ***** so you can update it.

If that does not help you should check what server settings you have. If it is Yahoo settings you should try changing them to the following BT settings

https://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

If it is the BTMail settings you could try changing them to the Yahoo settings.

https://help.yahoo.com/kb/SLN3697.html?guccounter=1

Customer: replied 18 days ago.
They are yahoo settings can’t see btsettings
Customer: replied 18 days ago.
No I don’t understand what you are writing and not prepared to pay more money so I will leave it until shop opens again
Expert:  *ElectronicsTech replied 18 days ago.

I am sorry for any difficulty or confusion.