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Richard, Engineer
Category: Electronics
Satisfied Customers: 61529
Experience:  Electronics Engineer
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Unable to get catch up tv, LG 42LB650 SN503MACE5N739, Menu

Customer Question

unable to get catch up tv
JA: What's the brand and model number of your TV? How old is it?
Customer: LG 42LB650 SN503MACE5N739
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works No other problems. I'm 77 so not very technicalMay need some guidance!
JA: How long has this been an issue with your 42LB650? What happened right before this?
Customer: Haven't used it for weeks. Only noticed it couple of days ago.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thanks
Submitted: 6 days ago.
Category: Electronics
Expert:  Richard replied 6 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 day ago.
Did as requested. Then unable to make contact with you. Mobile is 07900 438978