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Richard, Engineer
Category: Electronics
Satisfied Customers: 61515
Experience:  Electronics Engineer
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Are you a tec support for Samsung I got a Samsung A50 and

Customer Question

Hi are you a tec support for Samsung I got a Samsung A50 and it’s saying I have no money on my phone and it’s on contract trying to get help to speak to someone about it
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: ASamsung A50 SM-A505FN/DS
JA: How long has this been going on with your A50? What have you tried so far?
Customer: nothing because cannotuse phone
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: not that I can think of
Submitted: 5 days ago.
Category: Electronics
Expert:  Richard replied 5 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This message is coming from your phone provider, not the phone itself, please call them an have them add funds to your account so you can again use the phone.

Let me know how you go please

Thank you

Customer: replied 5 days ago.
How wil, I find My provider
provider nuber
Expert:  Richard replied 5 days ago.

The company you use for the phone service, who do you pay for this?