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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
This message is coming from your phone provider, not the phone itself, please call them an have them add funds to your account so you can again use the phone.
Let me know how you go please
The company you use for the phone service, who do you pay for this?