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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 62099
Experience:  Electronics Engineer
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I have a panasonic telephone answering machine model

Customer Question

Hi
JA: Hello. How can I help?
Customer: Hi. I have a panasonic telephone answering machine model KX-TG6461E and need to reset the voicemail message. How do I go abuot it?
JA: What Panasonic model do you have?
Customer: KX-TG6461E
JA: How long has this been going on with your Panasonic phone? What have you tried so far?
Customer: I have had it on divert for a number of years to a call centre but have terminated the call centre contract and need to set up the voicemail as I will be handling the calls direct from now on. All I have done so far is take it off divert
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: Nope just how to set up the voicemail
Submitted: 18 days ago.
Category: Electronics
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To achieve this, please follow the steps here

http://eng-ca.faq.panasonic.com/app/answers/detail/a_id/39713/~/how-to-record-a-greeting-message-for-the-telephone-answering-machine.

Any issues please let me know

Thank you

Customer: replied 18 days ago.
Hi Richard
I tried to follow the instructions but #302 gets me no where and there doesn’t seem to be a menu button on the phone
Expert:  Richard replied 18 days ago.

The menu button is the button underneath the menu word on the screen.

Please take a minute to watch the video on my link as you will also see this.

Customer: replied 18 days ago.
Hate to say it but there is no menu word on the screen
Expert:  Richard replied 18 days ago.

Please pick up the handset and you see it on the screen, on the handset.

Customer: replied 18 days ago.
I haven’t a hand set just the base station
Expert:  Richard replied 18 days ago.

The handset is the cordless phone

Click this link please

https://data2.manualslib.com/pdf3/66/6508/650701-panasonic/kxtg6461e.pdf?721696ce6de6b46780e595b1af6cae1d

And go to page 29, it shows you the steps with pictures, like in the film

Customer: replied 18 days ago.
So you are saying that I can’t set a voicemail message without the cordless handset?
Expert:  Richard replied 18 days ago.

Correct it has to be done on the handset.

Customer: replied 18 days ago.
Ok
Thanks
I’ll try and find one then follow instructions. I’ll sign off for now as it may take some time. Thanks for your help
John
Expert:  Richard replied 18 days ago.

Thank you John