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Pete, Engineer
Category: Electronics
Satisfied Customers: 25335
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I can print from my laptop to my MG5700 printer but I cannot

Customer Question

I can print from my laptop to my MG5700 printer but I cannot scan docs to my PC. Not sure how to change where they go. The scan screen is showing an old laptop.
JA: Is there an error code on your printer when you try to scan?
Customer: No, it just asks me to Set the PC to scan..?
JA: When did you last update the printer driver software?
Customer: Ages ago!
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No thanks
Submitted: 11 days ago.
Category: Electronics
Expert:  Pete replied 10 days ago.

Hi! My name is Pete. I am the expert who will be assisting you today.

Expert:  Pete replied 7 days ago.

To set up the scanner on your new computer, please see

Please let me know if you have any further questions on this topic and I'll be more than happy to help.

Have a good day and stay safe,