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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 25335
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I can print from my laptop to my MG5700 printer but I cannot

Customer Question

I can print from my laptop to my MG5700 printer but I cannot scan docs to my PC. Not sure how to change where they go. The scan screen is showing an old laptop.
JA: Is there an error code on your printer when you try to scan?
Customer: No, it just asks me to Set the PC to scan..?
JA: When did you last update the printer driver software?
Customer: Ages ago!
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No thanks
Submitted: 11 days ago.
Category: Electronics
Expert:  Pete replied 10 days ago.

Hi! My name is Pete. I am the expert who will be assisting you today.

Expert:  Pete replied 7 days ago.

To set up the scanner on your new computer, please see https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/MG5700%20series/1.1/EN/SU/su-407.html

Please let me know if you have any further questions on this topic and I'll be more than happy to help.

Have a good day and stay safe,

Pete.