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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12265
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I seem to have an internet problem getting on to prime, My

Customer Question

I seem to have an internet problem getting on to prime
JA: What device are you trying to connect?
Customer: My LG TV
JA: What LG model do you have? How old is it?
Customer: I had a new router installed today
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No I don’t think so
Submitted: 15 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 15 days ago.
  • Hi,

My name is Randy, I am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!You will need to reconnect the device that you access prime on with the new wifi settings. Does the tv have the prime app built in?

Customer: replied 15 days ago.
Sorry not sure was working yesterday had a new router today not working. I connect through my TV remote
Expert:  *ElectronicsTech replied 15 days ago.

The best option will be to try power cycling the tv and your internet modem. Even though other devices are connecting, the modem could still be the issue.

When you power cycle a device, you are simply switching it on and off, while waiting a few minutes in-between. Sometimes, this is all it takes to get a device back to proper working order.

If you power cycle your tv, and wireless router, you are eliminating these potential problems. Just by power cycling the router, you are allowing it to establish its connection to the TV without encountering the problem that prevented such a connection being made the first time.

Follow these steps please.

Disconnect the power cord from the TV. Then disconnect the power cord from the internet router /modem.

Then reconnect power to both, power on the tv and wait 5 minutes for them to completely power on and reboot. Then check.

Customer: replied 15 days ago.
Ok I will try that
Expert:  *ElectronicsTech replied 15 days ago.

Let me know how it goes please.

Customer: replied 15 days ago.
It's too late now I will do it in the morning.
Expert:  *ElectronicsTech replied 15 days ago.

ok

Customer: replied 15 days ago.
I no longer want a telephone call
Expert:  *ElectronicsTech replied 15 days ago.

ok

Customer: replied 15 days ago.
Tried switching everything off made no difference internet connectivity problem still showing
Customer: replied 15 days ago.
I have now fixed the problem. How do I cancel my subscription