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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My Samsung s8 is not accepting my draw pattern please help,

Customer Question

hello my Samsung s8 is not accepting my draw pattern please help
JA: How long have you had your S8?
Customer: about 15 monts
JA: What have you tried so far with your Samsung product?
Customer: the same pattern
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 11 days ago.
  • Hi,

My name is Randy, I am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Do you have a google account connected to the Samsung?

Customer: replied 11 days ago.
no
Customer: replied 11 days ago.
hello can you call me please
Customer: replied 11 days ago.
00447436287060
Customer: replied 11 days ago.
can you please tell me what to do to open my phone
Customer: replied 11 days ago.
it keeps saying incorrect pattern but i know its the right one?
Customer: replied 11 days ago.
?????????
Expert:  *ElectronicsTech replied 11 days ago.

unfortunately a reset will be the next option.