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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please tell me on which device you are doing this on?
Can you please remove the power to the TV (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
but if you now press back on the remote, what happens?
if you now press back on the remote, what happens?
Ok, so which software do you want to download as the setting you showed me is just to tell it to download when something is available.
yes, thats just the system information you see, what is it you want to actually download?
I do not understand what you mean with that sorry.
what is it you want to actually download?
I do not know what software you wish to install sorry.
What software? for what? To do what?
Please take a minute and more clearly explain what it is you want to achieve.
Please go to settings, network on the TV, connect it to your wifi network then try to check again.