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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 61932
Experience:  Electronics Engineer
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I m having truble to download software is not downloading I

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Hi I m having truble to download software is not downloading I conecting to WiFi I can not get access to internet
JA: When did you last change your Wi-Fi password?
Customer: I tray for a week and now every time it says is is connected
JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?
Customer: WiFi from pub I live above pub
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Ok
Customer: replied 13 days ago.
Hello

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me on which device you are doing this on?

Thank you

Customer: replied 13 days ago.
On Tv Sony Bravia
Customer: replied 13 days ago.
Sony

Can you please remove the power to the TV (so unplug it from the power socket).

 

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

 

Let me know the results please

Customer: replied 13 days ago.
I try

Thanks

Customer: replied 13 days ago.
On tv
Customer: replied 13 days ago.
Nothing changed

but if you now press back on the remote, what happens?

Customer: replied 13 days ago.
No thanks
Customer: replied 13 days ago.
I did nothing it say is complete come on just tv program

if you now press back on the remote, what happens?

Customer: replied 13 days ago.
Just tv program comes on

Ok, so which software do you want to download as the setting you showed me is just to tell it to download when something is available.

Customer: replied 13 days ago.
Yes I try to download
Customer: replied 13 days ago.
This on my tv now

yes, thats just the system information you see, what is it you want to actually download?

Customer: replied 13 days ago.
When it finesh it will start
Customer: replied 13 days ago.
How long it will take to download

I do not understand what you mean with that sorry.

what is it you want to actually download?

 

Customer: replied 13 days ago.
Download software
Customer: replied 13 days ago.
Still searching do I need this or no

I do not know what software you wish to install sorry.

Customer: replied 13 days ago.
Software I tried to download

What software? for what? To do what?

Please take a minute and more clearly explain what it is you want to achieve.

Customer: replied 13 days ago.
Software is not come

Please go to settings, network on the TV, connect it to your wifi network then try to check again.

Richard and 3 other Electronics Specialists are ready to help you