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Do you have a memory card reader available with you?
You can transfer the videos/images to your computer via memory card. Or you can connect your camcorder to any device via wifi also.
Sorry to inform you but I won't be able to take calls due to a technical glitch going on at my place. I can guide you through the chat. You can connect your camcorder to your computer via wifi if your computer is connected to via wireless router. You can also pair it with your android phone or ios device also.
First you need to connect the camcorder to the same network as your computer.
Follow the steps as shown in the images I am sending
If the network is not added then follow these steps to add the wifi network
Search for Access Point. Now you search for your wifi network name and then enter the password to connect to the wifi
Okay Sure. Let me know if you need any help.
Stay safe and have a wonderful day.
Can you see the wifi menu?
You need to scroll down
Choose Search for Access points
Now what exactly you want to do? Do you want to share the media or want wireless playback on computer?
Your camcorder is now connected to your macbook via wifi. Now check this link on how to use your camcorder for Zoom calls.
You can get help from this video also.
Is the canon software installed in your Macbook?
Make sure that the camcorder is turned ON.
On your Macbook, open Photos (if it isn’t already open), then click the device under Devices in the sidebar.
Check if the camcorder is being displayed or not
Yes, the camcorder should be listed here. It will confirm that it is paired with your computer
First check if it is being shown there or not. If not, then install it from this link
Okay download it from the link I provided
This message means that Canon has not yet released an updated version for your Operating system.
You won't be able to use your camcorder with Mac OS 10.15
You can transfer media from camcorder to iphone X but you won't be able to use it as secondary camera for Zoom calls on iphone X
You need to install this Camera Access app on your iOS device to check your camera photos on your iphone.
The link for downloading the app is
After downloading the app, Open Camera Access app, use the onscreen controls to operate the camcorder
You will find the app in App Store by the name CameraAccess plus
You are welcome.