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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 61514
Experience:  Electronics Engineer
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Can I connect my tv to the internet model TX-P42X50B,

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Can I connect my tv to the internet model TX-P42X50B
JA: What's the brand and model number of your TV? How old is it?
Customer: Panasonic TX-P42X50B serial no FB-2421270 don’t know how old at a guess 6yrs
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Tv menu ok Just want to connect to internet to access netflix
JA: How long has this been an issue with your TX-P42X50B? What happened right before this?
Customer: This is first time I have tried to connect to internet
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thanks

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and wifi router (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and wifi router, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 days ago.
My tv is working fine I just want to know how to connect it to the internet so that I get netflix

To connect it you go to the settings on the TV, then Network and connect there.

Let me know how you go please

Customer: replied 2 days ago.
Network connection to broadband ok signal strength low

ok, it means it is connected now check if you have the netflix app on the TV now it is connected please.

Customer: replied 2 days ago.
No app for netflix

ok, it means the TV does not have this, if you wish to use Netflix you need a Roku Stick which you can get here

https://www.amazon.co.uk/Roku-Streaming-Stick-Media-Player/dp/B076FH18TC

You connect this to your TV's HDMI port and it will provide you with Netflix plus hundreds of other channels.

But you need this in order to get this on the TV.

Customer: replied 2 days ago.
Ok thanks

You are welcome

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