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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the TV go to settings, then Accessibility then turn off Voice Guide.
Let me know how you go please
Please look on the back of the Tv and tell me the model of it
I need the model of it please, look on the back of the TV and tell me this.
Please click this link
and go to page 77 and you will see my instructions, with pictures on how to turn off voice guide.
Let me know hwo you go please
You are welcome.