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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 61526
Experience:  Electronics Engineer
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I have sound coming from a hard of hearing source which I

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I have sound coming from a hard of hearing source which I want to turn off - how do I do this?
JA: What's the brand and model of your product?
Customer: samsung 50 inch
JA: What have you tried so far with your Samsung product?
Customer: everything!!!
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Customer: replied 3 days ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 3 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

On the TV go to settings, then Accessibility then turn off Voice Guide.

Let me know how you go please

Customer: replied 3 days ago.
there are no settings I. can see

Please look on the back of the Tv and tell me the model of it

Customer: replied 3 days ago.
no
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it. Please ignore it and reply here to my last question I sent you please
Customer: replied 3 days ago.
samsung 50 inch

I need the model of it please, look on the back of the TV and tell me this.

Customer: replied 3 days ago.
samsung UE65MU8000
Customer: replied 3 days ago.
Is there anybody alive out there???

Please click this link

http://downloadcenter.samsung.com/content/UM/201801/20180123102314699/ENG_US_KTMATSCL-3.0.8.pdf

and go to page 77 and you will see my instructions, with pictures on how to turn off voice guide.

Let me know hwo you go please

Customer: replied 3 days ago.
that's great - thankyou

You are welcome.

Richard and 3 other Electronics Specialists are ready to help you