How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12231
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
Type Your Electronics Question Here...
*ElectronicsTech is online now

I believe I may have downloaded a virus to my phone.... The

This answer was rated:

I believe I may have downloaded a virus to my phone.... The screen went black and I have been unable to fix it. When friends ring my phone I do get my usual ring tone but can see nothing on the screen
JA: When did you last charge your phone?
Customer: As soon as it happened which was Sunday night (22/03/20)
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: I did but without success
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I have transferred my sim into a very old Nokia phone temporarily
  • Hi,

My name is Randy, I am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

What is the model of the phone?

Customer: replied 8 days ago.
Samsung S6
Customer: replied 8 days ago.
No thank you to the call

Try this please.

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select
Customer: replied 8 days ago.
That worked perfectly.... Thanks very much Randy!

That's great! Your welcome!

I hope I have earned a 5 star rating!

Please let me know if you need any other assistance.

Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.

Thank you very much!

*ElectronicsTech and other Electronics Specialists are ready to help you