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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26009
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I just register the amazon prime video today for 30 days

Customer Question

Hello
JA: Hi. How can I help?
Customer: I just register the amazon prime video today for 30 days free trial
JA: What's the brand and model of your product?
Customer: but taken £7.99 already from my account
JA: What have you tried so far?
Customer: the model I have got at home is BT you view
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: got the enter your code showing up but how to sign in
Submitted: 16 days ago.
Category: Electronics
Customer: replied 16 days ago.
Hello
Expert:  Pete replied 16 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 16 days ago.

If you sign up for a 30-day Amazon Prime Trial trial, but you don't cancel during the trial period, it automatically enrolls you for pay-monthly, in which case it will take £7.99.

Customer: replied 16 days ago.
Hello BT you view
Customer: replied 16 days ago.
I can’t hear the phone as I am deaf
Customer: replied 16 days ago.
Had to go through this
Expert:  Pete replied 16 days ago.

You can ignore any phone call offers that may pop up - they are sent automatically.

Customer: replied 16 days ago.
what is the next stages?
So how I can get the tv prime video up and running ?
Expert:  Pete replied 16 days ago.

To get Amazon Prime Video up and running, see the following video guide: https://www.youtube.com/watch?v=i8HTmQ9Ya2w

Customer: replied 16 days ago.
No subtitles
Customer: replied 16 days ago.
Can’t get sign in on tv
To go in prime video
Keep receiving “ I need a new code “ message on the telly’s screen then came up new message Enter your code etc
But where the sign in login ?
Expert:  Pete replied 16 days ago.

Did you watch the video guide?

Which step of the video guide are you getting stuck at?

Customer: replied 16 days ago.
Seen the video the man was talking etc but I am deaf and lipread , I don’t understand what he was sayin No subtitles?
Customer: replied 16 days ago.
Need more clearly pictureDifficult on my iPhoneInstruction step by step
Expert:  Pete replied 16 days ago.

Ahh ok. You could click on the Settings cog and set Subtitles to On, or if you let me know what device you are trying to set up Amazon Prime Video on, I can send you further written instructions.

Customer: replied 16 days ago.
File attached (M1LMLSP)
Customer: replied 16 days ago.
My tv is LG
Customer: replied 16 days ago.
Got box contect to tv “ BT you view “
Expert:  Pete replied 16 days ago.

Do other apps on the TV work ok? e.g. BBC iPlayer, Netflix

Did you try going to the Amazon website shown on the TV to enter your code before it expired?

After a few minutes, you will need to restart and get a fresh code.

Customer: replied 16 days ago.
Other apps are working like BBCiplayer and Netflix
Expert:  Pete replied 16 days ago.

Did you try going to the Amazon website shown on the TV to enter your code before it expired?

After a few minutes, you will need to restart and get a fresh code.

Customer: replied 16 days ago.
First time to use this app prime video on tv , I have set it up account password ***** my work computer etc but why won’t work on telly
Customer: replied 16 days ago.
Can I have your contact details and I will ask my interpreter to speak to you on my behalf in the afternoon at work but problem my tv is at home ?
Customer: replied 16 days ago.
I have got apps set up “ prime video “ on my iPhone but nothing
Just the same as the telly
Expert:  Pete replied 16 days ago.

You will need to open a web browser on your phone and go to the exact website specified on the TV to register the TV app with your Amazon account first before you can use it on the TV.

You cannot do it through the Amazon app on your phone - you must use a web browser.

Expert:  Pete replied 16 days ago.

Should you have any questions in the future, feel free to reply back at any time.