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If you sign up for a 30-day Amazon Prime Trial trial, but you don't cancel during the trial period, it automatically enrolls you for pay-monthly, in which case it will take £7.99.
You can ignore any phone call offers that may pop up - they are sent automatically.
To get Amazon Prime Video up and running, see the following video guide: https://www.youtube.com/watch?v=i8HTmQ9Ya2w
Did you watch the video guide?
Which step of the video guide are you getting stuck at?
Ahh ok. You could click on the Settings cog and set Subtitles to On, or if you let me know what device you are trying to set up Amazon Prime Video on, I can send you further written instructions.
Do other apps on the TV work ok? e.g. BBC iPlayer, Netflix
Did you try going to the Amazon website shown on the TV to enter your code before it expired?
After a few minutes, you will need to restart and get a fresh code.
You will need to open a web browser on your phone and go to the exact website specified on the TV to register the TV app with your Amazon account first before you can use it on the TV.
You cannot do it through the Amazon app on your phone - you must use a web browser.
Should you have any questions in the future, feel free to reply back at any time.