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Shahid, Technician
Category: Electronics
Satisfied Customers: 16954
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Can I ask for help on a Samsung smart tv, I am not too sure

Customer Question

Hi can I ask for help on a Samsung smart tv
JA: What Samsung model do you have? How old is it?
Customer: I am not too sure think it’s 4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: My wifi doesn’t come up onto the tv screen
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: sometimes it kept coming off the internet and going back on and now I tried to restart my tv when it came off and now it can’t find the WiFi again Been going on for 2 weeks
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 16 days ago.
Category: Electronics
Customer: replied 16 days ago.
How long will you get back to me?
Expert:  Shahid replied 16 days ago.

Hello, my name is***** am one of the techs who is going to help you today
I’m sorry to hear you're having trouble with TV
I need the following info to troubleshoot the problem;

  • What is the complete Model Number of the TV you are having the issue with?

Model Number would be written on a label pasted on the back cover or the side panel of the TV

Customer: replied 16 days ago.
I don’t have it because the tv is up on the wall and I can’t get it?
Customer: replied 16 days ago.
No it’s ok
Expert:  Shahid replied 16 days ago.

NOTE: The phone call or any other offer/ prompt ad is automated and did not send by me. Feel free to ignore it. Let's continue to use the text chat

Customer: replied 16 days ago.
Is there any chance you have any idea on Samsung smart tvs
Expert:  Shahid replied 16 days ago.

Thanks, ***** ***** the wifi module/ board on the TV has got an internal failure which is causing the issue, the following is the first troubleshooting step that should be tried and will help
- Disconnect the TV power cord from the power outlet/ socket for 10 minutes to reset, replug back in and check?
The above is a simple troubleshooting technique and if that does not work then the wifi module will be replaced on the TV to resolve the problem. I hope this info will help. If you have any additional questions, feel free to ask
Thanks for using JustAnswer

Customer: replied 16 days ago.
Ok thankyou I’ll try this now
Expert:  Shahid replied 16 days ago.

Okay, take your time


Customer: replied 16 days ago.
I will try and get it sorted in the morning if I get any more problems can I contact you on here?
Expert:  Shahid replied 16 days ago.

Sure, please message me here and I'll reply as soon as I come online

Thank you