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Ameen Khan
Ameen Khan,
Category: Electronics
Satisfied Customers: 10986
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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My phone is not working so have no broadband, Sumsung, It is

Customer Question

My phone is not working so have no broadband
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Sumsung
JA: How long has this been going on with your Samsung phone? What have you tried so far?
Customer: It is not my mobile it is my landline have turned it off put new batteries in tried all the things that came up it said there was a fault outside
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 17 days ago.
Category: Electronics
Expert:  Ameen Khan replied 17 days ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

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I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

That message which says there is a fault outside, means that the line coming from the outside of your house to your home jack is not active. Kindly call your landline provider to send a field tech to replace that line


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.