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Justin Johnson
Justin Johnson,
Category: Electronics
Satisfied Customers: 8784
Experience:  Training and Development at Scientifically Speaking
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I bpought anApple game on Tuesday and I have found that I

Customer Question

I bpought anApple game on Tuesday and I have found that I was charged twice for the same game. How can I get a refund?
JA: What's the brand and model of your product?
Customer: I have got an I-pad I do not know which model.
JA: What have you tried so far with your Apple product?
Customer: Not much I usually just use it for internet purposes.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I have been playing Mahjong Solitaire: Classic but I bought it two days ago thinking that I would not have the adverts keep popping up.
Submitted: 15 days ago.
Category: Electronics
Expert:  Justin Johnson replied 15 days ago.

Hi, I am Justin. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply momentarily.

Expert:  Justin Johnson replied 15 days ago.

I am sorry you are having this trouble. Please use this guide: https://support.apple.com/en-us/HT204084

Please let me know if you need any help in this or would like to switch to Secure Remote Assistance for live technical assistance on your device.