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Pete, Engineer
Category: Electronics
Satisfied Customers: 28005
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Getting error code 0xc000007 on my laptop and can't do

Customer Question

Getting error code 0xc000007 on my laptop and can't do anything
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Alienware, and it says support assist os recovery
JA: What have you tried so far with your Dell? Have you installed any updates recently?
Customer: No updates, kept getting critical process died before I could login tried resetting my laptop completely but it doesn't let me
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 1 year ago.

Error code 0xc000007 means an invalid image format.

Specifically, it means that you are attempting to start an application which is designed to run on 64-bit operating system when your computer is running 32-bit Windows, or it can occur due to missing or corrupted system or application files.

You will need to try starting the computer in Safe Mode and run a system repair.


Please let me know if you have any further questions on this topic and I'll be more than happy to help.

Have a good day and stay safe,


Customer: replied 1 year ago.
I've gone into safe mode, from the windows recovery screen and it brought me back to the same screen so I clicked on startup repair and its says 'start up repair couldn't repair your pc log file D:\windows\system32\logfiles\srt\srttrail.txt' the gives me the option to shut down or go back to advanced options
Expert:  Pete replied 1 year ago.

What is the model number of your Dell Alienware laptop?

Approximately how old is it?

Do you have the installation discs that came with it?

Customer: replied 1 year ago.
The service tag is 3cmv5m2
About 2 years old
And I'm not sure where the discs are