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Pete, Engineer
Category: Electronics
Satisfied Customers: 28007
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I'm trying to print and it says the printer is not

Customer Question

I'm trying to print and it says the printer is not responding, says the optical photocopier will need replacing soon. What should i do? thanks
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: usb
JA: When did you last update the printer driver software?
Customer: Certainly not recently, I haven't used this printer for a while.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Just that it's been dormant for a while, over a year since I last used it.
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 1 year ago.

"The optical photoconductor will need replacing soon" - this error message appears when the drum unit is near the end of its life.

You will need to replace the drum unit with a new one.

  • While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
  • Every time you replace the drum unit, clean the inside of the machine.