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Pete, Engineer
Category: Electronics
Satisfied Customers: 27992
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have signed up to receive yout app but I have lost you, I

Customer Question

I have signed up to receive yout app but I have lost you
JA: Which software or app can I help with?
Customer: I am trying to unlock my phone. I have payed the £5 fee
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no thanks
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 1 year ago.

What is the exact error message you are seeing when you try to unlock your phone?

Expert:  Pete replied 1 year ago.

To recover your Samsung phone, try the following:

Go to

Log in with the same Samsung account used on your locked device. It may take a few seconds for Find My Mobile to locate your device.

Once your device has been located, click Unlock, and then click Unlock again. Enter your Samsung account password, and then click Next to finish.

Doing this will reset the Lock screen security.