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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 28006
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I am having problems with my TS5050 series printer - it

Customer Question

I am having problems with my TS5050 series printer - it keeps coming up with error code 6004
JA: Is your printer displaying the error on all print jobs, even after you restart it?
Customer: YES
JA: When did you last update the printer driver software?
Customer: Do not know
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I have cancelled print queue
Submitted: 1 year ago.
Category: Electronics
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 1 year ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 1 year ago.

The error code 6004 will display on the printer's control panel when the connection between your computer and the printer is lost.

Try resetting the printer by turning off the printer and unplug the power cord, wait for 15 seconds and replug the powder cord.

Turn the power on for the printer again.

Let me know if that works.