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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 2183
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Fell in river and drowned i phone.rescued sim card which I

Customer Question

hi
JA: Hello. How can I help?
Customer: Fell in river and drowned i phone.rescued sim card which I am using on old spare 5S. Can make calls,send SMS,use e-mail.BUT heve Apple ID ,but forgotten Apple password,so cannot use any apps etc.tried resetting password ***** struggling! Help please?
JA: When were you last able to use your phone?
Customer: drowned phone last used yesterday morning
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: i have just bought a new i phone 6.can i go through the process with that?
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: i am useless at IT...
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

You can find your apple id and the reset your password ***** following the blue link below and then click on find my apple id. It will ask for your full name.

  1. Click here please>>>Apple ID account page and click Forgot Apple ID .
  2. When you're asked to enter your Apple ID, click If you forgot your Apple ID, you can look it up.
  3. Enter your first name, last name, and email address. If you enter the wrong email address, you can try again with a different one.

Then you will need to reset your password ***** this you can do from the link below

https://iforgot.apple.com/password/verify/appleid

Then you can use that to sign in on your device

If that fails you will need to contact the Apple ID Support and request a call from the Account team. Follow this link please>https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Customer: replied 1 year ago.
randy thx,have done all that yeserdayand most of today,but going round in circles as apple not accepting the sms code they sent me
Customer: replied 1 year ago.
i cannot receive calls,only make them!
Customer: replied 1 year ago.
Can I call you as can only make but not receive calls
Customer: replied 1 year ago.
in that case kindly cancel phone service and lets continue online as its a meexican stand off!
Customer: replied 1 year ago.
ok,lets go ahead please
Customer: replied 1 year ago.
ok lets pse proceed online
Customer: replied 1 year ago.
Customer: replied 1 year ago.
thank you.can we now continue online?
Customer: replied 1 year ago.
can i get a refund as i am getting NO help at all here?
Expert:  *ElectronicsTech replied 1 year ago.

you will need to contact the Apple ID Support and request a call from the Account team. Follow this link please>https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Customer: replied 1 year ago.
I repeatedly asked that we continue online but had no respons
Expert:  *ElectronicsTech replied 1 year ago.

sorry for the delay and difficulty.