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Pete, Engineer
Category: Electronics
Satisfied Customers: 2182
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have been trying to get my printer to conform with my

Customer Question

Hi , I have been trying to get my printer to conform with my phone,iPad and laptop. It has previously worked with no problem until my ex took the internet. I have a new internet and set the printer up with this. However. My devices are asking for a password. I don't have this and there is no option to reset it ?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Wireless
JA: When did you last update the printer driver software?
Customer: I haven't I would not know how to do this
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No that is all
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.
  • Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

What is the model of the printer?

Customer: replied 1 year ago.
Hi it's an HP Envy 4520 all-in-one series
Expert:  *ElectronicsTech replied 1 year ago.

you will need to connect to the new wifi.

  1. Turn on the printer if it is not already on.

  2. On the printer control panel, touch the Wireless icon .

    The Wireless screen displays.

  3. Touch the Settings icon .

  4. Touch Wireless Setup Wizard, then follow the instructions on the control panel to connect the printer to your wireless network.

Customer: replied 1 year ago.
I have already done that I just need to get a new password ***** retrieve my current one
Expert:  *ElectronicsTech replied 1 year ago.

What is the name of your internet provider(company name)xfinity, charter, etc....?

Customer: replied 1 year ago.
Do I go directly to Hewlett Packard for that
Expert:  *ElectronicsTech replied 1 year ago.

are you trying to print using the hp wireless direct feature?