How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Viet - Technician Your Own Question
Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 53885
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
Type Your Electronics Question Here...
Viet - Technician is online now

I bought my grandson a small laptop from you last year still

Customer Question

Hi I bought my grandson a small laptop from you last year still in warranty which won’t work .
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Micro soft go windows
JA: What have you tried so far with your Microsoft? Have you installed any updates recently?
Customer: No nothing like that at all just stopped working nothing doing
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No like I said was working fine then just nothing
Submitted: 1 year ago.
Category: Electronics
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Hi ur 8 minutes are a very long 8 mins .
Expert:  Viet - Technician replied 1 year ago.

I'm sorry about your computer issue. I'm glad to assist you today. Please press and hold the Power on / off button on your Microsoft Surface Go laptop for about 25 seconds, then turn it back on and check. Is there any power / light?

- If that does not work, please check warranty at the website below:

- And/or see Microsoft support contact information at the website below:

We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.